Residential Trade FAQ

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Who can open a residential trade account?

Interior designers, decorators, stagers, and architects purchasing for client projects. Proof of business or resale certificate is required.

What pricing structure applies to residential professionals?


Tiered trade pricing by vendor and category, typically 25–40% below retail. Higher discounts may apply for volume orders.

Are there order minimums?


No. Designers can purchase single units at trade pricing.

Can I present quotes to clients using OnlyB2B pricing?


Yes. Each product shows MSRP and trade pricing for transparent client proposals. White-label quotes are available on request.

Do you provide tear sheets and spec sheets?


Yes. Downloadable tear and spec sheets include images, dimensions, materials, finishes, lead times, and care.

How do I track orders and deliveries?


Your trade dashboard displays order status, shipment tracking, and invoices. Notifications are sent at each milestone.

Can I use my own freight carrier?


Yes. You may arrange pickup.

Do you support tax-exempt purchasing?


Yes. Upload a resale or exemption certificate during signup or at checkout.

What is the return policy for residential trade orders?


Eligible items may be returned within 15 days subject to brand restocking fees. Custom or made-to-order pieces are final sale.

Do you offer installation services?


White-glove delivery and installation can be added at checkout or quoted by the trade concierge