Commercial & Hospitality FAQ

Are products contract-grade for hospitality use?


Yes. We list contract-tested products and provide documentation for ANSI/BIFMA durability and fire-safety where applicable.

Which industries do you serve?


Hotels, restaurants, multi-family, office, coworking, retail, and short-stay properties.

Do you support volume or custom pricing?


Yes. Submit SKUs and quantities for a tailored quote with volume tiers and lead-time planning.

Can you provide ADA and fire-rating documentation?


Yes. We can supply ADA, CAL TB117-2013, and other certifications when available from manufacturers.

Do you offer consolidated logistics and installation?


Yes. We coordinate warehousing, delivery windows, and white-glove installation for single or multi-site rollouts.

What is the fulfillment time lead?


Quick-ship items: 1–2 weeks. Standard production: 8–12 weeks. Custom work varies by vendor and volume.

Can I use my own freight carrier?


Yes. Absolutely.

What file formats do you provide for procurement?


PDF tear/spec sheets, CSV/Excel exports, and project summaries. EDI-compatible exports on request.

How are damages and shortages handled?


Report within 48 hours of delivery with photos and BOL notes. We process replacements or parts with the manufacturer.

Do you offer installation services?


White-glove delivery and installation can be added at checkout or quoted by the trade concierge